• General Queries
  • Park Facilities
  • Food and Drink
  • Parties
  • Memberships
  • Group Bookings
  • KIDDIE KARTS
  • Complaints
  • General Queries

    • What are your opening times?

      We are open every day of the week! Come and see us from :

    • 10AM - 6PM Monday - Friday
    • 9AM - 9PM on Saturday
    • 10AM - 7PM on Sunday
    • Last entry is 4.30pm Monday to Friday and 5.30pm on Sunday

    • What is your phone number?

      If you need to call us, you can catch one of our Dino Rangers by calling 01322 876127

    • What is your address?

      Coming to visit Dinotropolis? Here’s our full address for you, tread carefully…

      • Dinotropolis,
      • UPPER PLAZA Bluewater
      • Dartford,
      • Greenhithe,
      • DA9 9SG.

      If you’re visiting us by car, the best place to park is Upper Thames Walk. This is the car park that’s used for the cinema and we’re located right beside it. Keep your eyes peeled for dinosaur sightings…

    • Do I have to book in advance or can I just pay when I arrive?

      We’re delighted that you’re coming to discover Dinotropolis… We encourage you to book online to guarantee your booking and avoid disappointment; you never know how busy our dinos are going to be! Although you are welcome to just turn up without a booking if that’s your preference. If you hold a Dinotropolis membership, you also need to make your booking ahead of arrival on our website. See the 'Membership' section for more information.

    • Do I have to sign a waiver?

      No, you do not have to sign a waiver, but we do ask that you read our Rules of Play and follow them accordingly during your visit to Dinotropolis. These rules help to keep every little Ranger safe during their visit to the park.

    • What are the park pass options?

      Explorer Pass: £12 - Make your way through three storeys soft play in the Dino Jungle, power yourself around the Raptor Run and get creative in the Discovery Cove with our Explorer Pass! With the Explorer Pass, the session time is 1 hour and 30 minutes.

      Discovery Pass: £15 - Access all areas with the Discovery Pass. Not only do you get to enjoy everything our Explorer Pass offers, but you’ll also get a chance to take on the Dino Escape Challenge… Can you make it out without waking the sleeping Dinosaurs? With the Discovery Pass, the session time is 1 hour and 30 minutes.

      Ranger Pass: £20 - Rangers need fuel! Enjoy all the benefits of the Discovery Pass before enjoying a child’s meal deal of your choice from our Fossil Café! With a Ranger pass, the session time is 1 hour and 30 minutes.

      Membership: £15 per month per child with one free adult entry included on every visit - Unlimited access to Dinotropolis for just £15 for the whole month. Find out more in the 'Membership' section.

    • Can I leave my children here while I go shopping?

      Dinotropolis is a family experience, and when you’re In the wilderness, you’re stronger in numbers! We require adults to be responsible for children during their visit to the park. If you are wanting to leave the park at any point, you will have to take your little Rangers with you. We want everyone to enjoy the park together and hope this doesn’t change your mind about your visit.

    • Do you offer a discount for carers?

      All children entering the attraction will be charged the standard rates. But, for any person who is in need of support from a carer, up to 2 carers who are able to provide the relevant carers credentials will be able to enter the attraction free of charge.

    • What is the capacity of the park?

      At capacity, the park can accommodate 300 people. We limit our bookings to 250 to ensure comfort and compliance.

    • Is there a policy on an adult to child ratio?

      We ask that each parent/guardian is responsible for no more than 4 little rangers so that we can keep everyone as safe as possible during their visit to Dinotropolis.

    • Why are adults charged entry to Dinotropolis?

      Dinotropolis has strict guidelines to comply with on the capacity levels inside the attraction, and often we have more adults than children in the park. For example, 2 parents will bring along 1 child. Dinotropolis is a family attraction and we encourage the grown-ups to participate with the children, this also improves the supervision levels of the children whilst playing. This all works to provide safe and comfortable environment for our guests.

      When you purchase a Dinotropolis Membership, you'll pay £15 per child per month for unlimited access and an adult will always go free!

    • Who is responsible for supervising children?

      Parents/guardians are responsible for the supervision of their children at all times. Please inform your older children of the basic rules of play to ensure a comfortable and safe visit for all. Please pay attention to ensure older children do not play in the baby and toddler areas. The Dinotropolis team are at hand to help make your visit enjoyable and to support with areas of the attraction. Adults are not permitted to leave the centre whilst their children are playing. One adult (per family group), who is 18 years or over must be present in the centre at all times. In the event an unsupervised child is found in the attraction we may need to follow safeguarding procedures and report the incident to the relevant authorities.

    • Is there a behaviour policy to comply with at Dinotropolis?

      Rangers are here to have fun, but we must ensure that everyone behaves appropriately to ensure a safe environment for all. In the event that a child behaves aggressively or in any manner that puts themselves or others at risk of harm, a member of staff will ask the child to take them to their parent/guardian where they will be advised of the behaviour and asked to increase their supervision of the child. If the behaviour persists we will ask the family to leave. This is to promote the safety of all guests.

    • Do grandparents and children aged 0-18 months go for free on Grampasaurus sessions?

      The Grampasaurus offer applies when there is a paying child. When there is a free child entry, Grandparents will be required to pay the £5 entry fee for adults.

  • Park Facilities

    • Is there breastfeeding facilities?

      Yes, we’ve got facilities available that should cater for all of your needs. We have breastfeeding, baby changing and buggy parking facilities at the park for your convenience.

    • Can I bring a pram?

      Yes, we’ve got a buggy station for you to park up at while enjoying your time at Dinotropolis. This is at the downstairs entrance, so please do not carry your buggy upstairs. Due to health and safety regulations, your pram/buggy will have to remain downstairs in the parking facility and can’t be taken around the park during busy periods. There is also baby changing and breastfeeding facilities.

    • Is there disabled access?

      Our park is DDA compliant and facilitates disabled access throughout. Dinotropolis is a place where everyone can enjoy.

    • Which parking bay should I use for entrance to Dinotropolis?

      The play park is located closest to the Thames Upper Mall car park. This is the car park that’s used for the cinema.

    • Is there air conditioning in the park?

      Yes, Dinotropolis is fully air-conditioned so your Dino Rangers can enjoy the park no matter what the weather is like over the Summer months.

    • Are there any height or age restrictions on any of the activities?

      There are no height restrictions throughout the park. We have a soft play zone for ages 18 months to 3 years old and we do ask that this is respected, but older siblings and parents can, of course, accompany them.

    • Can parents accompany smaller children on activities?

      Absolutely, Dinotropolis is fun for adults too! We encourage you to get involved.

  • Food and Drink

    • Can customers bring their own food?

      Dinotropolis doesn’t allow food to be brought into the park, unless it’s for children under 12 month old. Although there’s no need to worry, you can visit the Fossil Cafe to refuel!

    • Does your cafe cater to any dietary requirements?

      Dinotropolis has taken into consideration dietary requirements for our guests, this includes food allergies and intolerances such as Gluten and dairy. Please take the time to view our menu online.

    • Do you offer halal meat?

      Sorry, our cafe does not have any halal meat options at this time.

    • Can I see the menu?

      We are making a few changes to our menu, please bear with us while we make some tweaks and we will have it back online soon.

  • Parties

    • What size of party do you cater for?

      We cater to parties of up to 30 children, and our max. capacity is 250. Larger parties can be accommodated, however, this will have to be agreed and booked independently with the Dinotropolis front of house team. With every party booking, two adults will have free entry, and each additional adult after this on the booking will be £5. The best way to book your party is to speak with one of our team members through the contact form on the website.

    • How much do your parties cost?

      Our parties are £20 per child and the minimum booking number is 10 children. Two adults will have free entry, and each additional adult added to your party booking will cost £5.

    • Can you private hire the park for a party? What does this cost?

      Yes, Dinotropolis can be hired privately. A quotation can be provided upon specific request.

    • How long does a party last?

      In total a party booking lasts 2 hours. There is 1 hour of play, then there is 30 minutes to sit down for a bite to eat, and finally some further play to finish up the celebrations.

    • Can I bring a cake?

      You can bring a birthday cake, please make our staff aware at the time of booking.

    • What are the options for party food?

      You can view the options for your party food on our party page here.

  • Memberships

    • What does a membership cost?

      The cost of our membership is £15 per month per child. One nominated adult will always go free!

    • What is included in a membership?

      A Ranger with a membership will get unlimited access to Dinotropolis for the whole month, plus a nominated adult will also have free entry to the park. Make sure you book before attending! You can do this on our website. This means we can guarantee your entry to the park on the date and time that you want to attend. With a membership, you won't be charged for bookings through our website.

    • How long do I have to commit to the membership?

      Your membership can be cancelled at any time by emailing us at cancellations@playcentral.fun. We require ONE payment notice. This means that we will take one final payment after you have cancelled on your reoccurring date and you are free to enjoy all the facilities as before for the following month. This means that you will have a minimum commitment of two months from the date you decide to become a member. Example: You join on the 5th June 2019 and this becomes your monthly payment date. You decide to cancel on June 25th 2019. Your final payment will be July 5th 2019. You will continue to have full membership access until August 4th August.

    • How do I cancel my membership?

      You can cancel your membership at any time by emailing us at cancellations@Playcentral.fun. From this point, you will make one final payment.

    • With my membership do I have to book or can I just turn up?

      You will need to make your booking online so that we can guarantee your entry and avoid any disappointed Rangers! You can do this by booking on the website. When you make your booking, the system will recognise your user name as a member and when you select a Membersaurus session, the shopping cart will read £0.00. From this point, you can complete the booking process as normal.

      Please note that if you make a booking and do not show up, you will be charged the value of an Explorer pass (£12) for every child and £5 entry for each adult so please ensure to cancel your booking if you cannot make it.

    • I made an online booking with my membership and now I cannot make it. What happens now?

      If you make a booking and do not show up, you will be charged the value of an Explorer pass (£12) for every child and £5 entry for each adult so please ensure to cancel your booking as per our cancellation policy f you cannot make it.

    • What age is the membership for?

      Memberships can be purchased for children of any age.

    • I made a booking with my membership and cannot make it. What happens now?

      If you bring the child with the membership along, any child below 18 months (as well as one adult) will have free entry as part of this membership.

      However, if you were to bring your under an 18-month year old along without the child with the membership, you would need to pay an adult entry charge of £5. This means that it would be more cost-effective to purchase a membership for each child, if you are planning on only visiting with the under 18 month-year-old frequently.

  • Group Bookings

    • Can my school book a booking for a class trip?

      We’re delighted that you want to bring along a group of Dino Rangers in training! We can facilitate school trips, and we hope to support your visit alongside the KS1 curriculum. We will provide a risk assessment upon request.

    • Can I rent out the whole park? What does this cost?

      Yes, Dinotropolis can be hired exclusively! A quotation can be provided upon request.

    • Is there a policy on an adult to child ratios? Eg. There has to be 1 adult for every 4 children.

      We ask that each parent/guardian is responsible for no more than 4 little rangers so that we can keep everyone as safe as possible during their visit to Dinotropolis.

  • KIDDIE KARTS

    • What are the Kiddie Karts opening hours?

      Monday to Saturday from 10am to 5pm, and Sundays from 10am to 5pm. These hours may be extended during holiday periods so make sure to follow our social media channels for updates!

    • Where can I find you?

      Kiddie Karts by Dinotropolis is a pop-up concept. We are currently based in the lower level of the Rose Gallery in Bluewater, opposite the Disney Store and beside Levis. The location is subject to change approximately every 6 weeks, so make sure to check back with us ahead of your visit!

    • What age is Kiddie Karts suitable for?

      Kiddie Karts is suitable for children aged 1 to 6 years old.

    • What is the difference between a 'single' and a 'double' Kiddie Kart?

      Both the single and double kiddle karts are approximately the same size as a shopping trolley. The single kart has one seat and a double has two seats.

    • How much do Kiddie Karts cost to hire?

      Kiddie Karts hire is priced at £5 for the two hours hire of a single Kiddie Kart, and £7 for the two-hour hire of a double Kiddie Kart.

    • Can I hire my Kiddle Kart for longer than two hours?

      Yes, but Kiddie Karts can only be hired in two-hour installments. No discounts will apply.

    • If I have pre-booked at Dinotropolis, what do I need to show to gain access to the pre-school soft play?

      Don't worry! Our systems are linked, so we can find your booking straight away. Just head over to Kiddie Karts and let our Rangers know what your name is so that we can confirm your free entry!

    • I just want access to the pre-school soft play. How much does this cost?

      Entry to our pre-school soft play costs £5, if you don't already have a ticket for Dinotropolos. This is paid on entrance only, online booking is not available for Kiddie Karts.

    • How long can my child stay in the Pre-school soft play?

      If you're planning on dropping into the pre-school soft play at Kiddie Karts, you'll be glad to know that there is no set time limit! Capacity will be monitored to keep everyone comfortable, so please be co-operative with our Rangers.

    • Can I leave my child here while I go shopping?

      No, children must be supervised by an accompanying adult.

    • Do you offer a discount for carers?

      Adults are not charged entry at the Kiddie Karts soft play.

  • Complaints

    • I have had a bad experience. Who do I talk to?

      Please send us your concerns on our ‘contact us’ page. We take all feedback on board and look to acknowledge within 2 working days hours. A full response will be provided within 5 working days.

The ultimate Dinosaur Adventure Park

Please note: Last entry is 4.30pm Monday to Friday, 7.30pm on Saturday and 5.30pm on Sunday.

  • Monday : 10AM - 6PM
  • Tuesday : 10AM - 6PM
  • Wednesday : 10AM - 6PM
  • Thursday : 10AM - 6PM
  • Friday : 10AM - 6PM
  • Saturday : 9AM - 9PM
  • Sunday : 10AM - 7PM

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