• General Queries
  • Park Facilities
  • Food and Drink
  • Parties
  • Memberships
  • Group Bookings
  • KIDDIE KARTS
  • Complaints
  • General Queries

    • What are your opening times?

      We are open every day of the week (except Christmas day!). Sessions run at 9am, 11am, 1pm, 3pm and 5pm. On selected Saturdays and holidays, we also run a 7pm session. Each session lasts for 1 hour 30 minutes

    • What is your phone number?

      If you need to call us, you can catch one of our Dino Rangers by calling 01322 876127

    • What is your address?

      Coming to visit Dinotropolis? Here’s our full address for you, tread carefully…

      • Dinotropolis,
      • UPPER PLAZA Bluewater
      • Dartford,
      • Greenhithe,
      • DA9 9SG.

      If you’re visiting us by car, the best place to park is Upper Thames Walk. This is the car park that’s used for the cinema and we’re located right beside it. Keep your eyes peeled for dinosaur sightings…

    • Do I have to book in advance or can I just pay when I arrive?

      Please note that you need to book online, otherwise we can't guarantee you the place. To keep everyone safe and follow the Government guidelines: we let everyone in at the start of the session and close the door 25 mins after the start. Please note that if you are running late, you will have your session shorter. After the first 25 minutes of the session staff reserves a right to not let you in but can offer you to reschedule at the next available session. If you turn up in the first 25 minutes, please call the reception. Refunds cannot be provided for late arrival but there might be availability to re-book for a different session. You can re-schedule your session by calling reception or by emailing [email protected].

    • Do I have to sign a waiver?

      No, you do not have to sign a waiver, but we do ask that you read our Rules of Play and follow them accordingly during your visit to Dinotropolis. These rules help to keep every little Ranger safe during their visit to the park.

    • What are the park pass options?

      Explorer Pass: £12 - Make your way through three storeys soft play in the Dino Jungle, power yourself around the Raptor Run and get creative in the Discovery Cove with our Explorer Pass! With the Explorer Pass, the session time is 1 hour and 30 minutes.

    • Can I leave my children here while I go shopping?

      Dinotropolis is a family experience, and when you’re In the wilderness, you’re stronger in numbers! We require adults to be responsible for children during their visit to the park. If you are wanting to leave the park at any point, you will have to take your little Rangers with you. We want everyone to enjoy the park together and hope this doesn’t change your mind about your visit.

    • Do you offer a discount for carers?

      All children entering the attraction will be charged the standard rates. But, for any person who is in need of support from a carer, one carer who is able to provide the relevant carers credentials will be able to enter the attraction free of charge.

    • Is there a policy on an adult to child ratio?

      We ask that each parent/guardian is responsible for no more than 4 little rangers so that we can keep everyone as safe as possible during their visit to Dinotropolis.

    • Why are adults charged entry to Dinotropolis?

      Dinotropolis has strict guidelines to comply with on the capacity levels inside the attraction, and often we have more adults than children in the park. For example, 2 parents will bring along 1 child. Dinotropolis is a family attraction and we encourage the grown-ups to participate with the children, this also improves the supervision levels of the children whilst playing. This all works to provide safe and comfortable environment for our guests.

      When you purchase a Dinotropolis Membership, you'll pay £15 per child per month for unlimited access and an adult will always go free!

    • Who is responsible for supervising children?

      Parents/guardians are responsible for the supervision of their children at all times. Please inform your older children of the basic rules of play to ensure a comfortable and safe visit for all. Please pay attention to ensure older children do not play in the baby and toddler areas. The Dinotropolis team are at hand to help make your visit enjoyable and to support with areas of the attraction. Adults are not permitted to leave the centre whilst their children are playing. One adult (per family group), who is 18 years or over must be present in the centre at all times. In the event an unsupervised child is found in the attraction we may need to follow safeguarding procedures and report the incident to the relevant authorities.

    • Is there a behaviour policy to comply with at Dinotropolis?

      Rangers are here to have fun, but we must ensure that everyone behaves appropriately to ensure a safe environment for all. In the event that a child behaves aggressively or in any manner that puts themselves or others at risk of harm, a member of staff will ask the child to take them to their parent/guardian where they will be advised of the behaviour and asked to increase their supervision of the child. If the behaviour persists we will ask the family to leave. This is to promote the safety of all guests.

      Please note that Dinotropolis will not tolerate any abuse of its staff or guests. Any abusive guests will be required to leave with no refund provided.

    • Do grandparents and children aged 0-18 months go for free on Grampasaurus sessions?

      The Grampasaurus offer applies when there is a paying child. When there is a free child entry, Grandparents will be required to pay the £5 entry fee for adults.

    • Can I get a refund?

      Customers are entitled to a refund if the booking is cancelled more than 24 hours before the scheduled session. Bookings cancelled after this time will be offered a reschedule at the next available time. Please email [email protected]. Please note that all refunds will be subject to an administration fee of 20% of the ticket value.

  • Park Facilities

    • Is there breastfeeding facilities?

      Yes, we’ve got a buggy station for you to park up at while enjoying your time at Dinotropolis. This is at the downstairs entrance, so please do not bring your buggy upstairs unless your child is under three months old. There are baby changing and breastfeeding facilities in the centre.

    • Can I bring a pram?

      Yes, we’ve got a buggy station for you to park up at while enjoying your time at Dinotropolis. This is at the downstairs entrance, so please do not bring your buggy upstairs unless your child is under three months old. There are baby changing and breastfeeding facilities in the centre.

    • Is there disabled access?

      Our park is DDA compliant and facilitates disabled access throughout. Dinotropolis is a place where everyone can enjoy.

    • Which parking bay should I use for entrance to Dinotropolis?

      The play park is located closest to the Thames Upper Mall car park. This is the car park that’s used for the cinema.

    • Is there air conditioning in the park?

      Yes, Dinotropolis is fully air-conditioned so your Dino Rangers can enjoy the park no matter what the weather is like over the Summer months.

    • Are there any height or age restrictions on any of the activities?

      There are no height restrictions throughout the park. We have a soft play zone for ages 18 months to 3 years old and we do ask that this is respected, but older siblings and parents can, of course, accompany them. In the 3 story Dino Jungle, the guidelines are ages 4-12.

    • Can parents accompany smaller children on activities?

      Absolutely, Dinotropolis is fun for adults too! We encourage you to get involved.

  • Food and Drink

    • Do you offer hot food or drinks?

      Due to current circumstances we do not offer hot food at the moment. There are still plenty of options to choose from: sandwiches, bakeries, biscuits, fruit pots, hot drinks, cold drinks and many more to keep you going.

    • Can customers bring their own food?

      Dinotropolis doesn’t allow food to be brought into the park, unless it’s for children under 12 month old. Although there’s no need to worry, you can visit the Fossil Cafe to refuel!

    • Does your cafe cater to any dietary requirements?

      Dinotropolis has taken into consideration dietary requirements for our guests, this includes food allergies and intolerances such as Gluten and dairy. Please take the time to view our menu online.

    • Do you offer halal meat?

      Sorry, our cafe does not have any halal meat options at this time.

  • Parties

    • What size of party do you cater for?

      We typically cater for parties for up to 30 children, however we can accommodate larger parties. Larger parties will need to be pre-arranged with the front of house team. Please email [email protected] for more details.

    • How much do your parties cost?

    • Can you private hire the park for a party? What does this cost?

      Yes, Dinotropolis can be hired privately. A quotation can be provided upon specific request.

    • How long does a party last?

      In total a party lasts 1 hour and 30 minutes. This includes play time and eating time.

    • Can I bring a cake?

      You can bring a birthday cake, please make our staff aware at the time of booking.

    • What are the options for party food?

      You can view the options for your party food on our party page here.

  • Memberships

    • What does a membership cost?

      The cost of our membership is £15 per month per child. One nominated adult will always go free!

    • What is included in a membership?

      A Ranger with a membership will be allowed daily access to Dinotropolis for up to one session per day for the whole month, plus a nominated adult will also have free entry to the park. Make sure you book before attending! You can do this on our website. This means we can guarantee your entry to the park on the date and time that you want to attend. With a membership, you won't be charged for bookings through our website.

    • How long do I have to commit to the membership?

      Your membership can be cancelled at any time by emailing us at [email protected] We require ONE payment notice. This means that we will take one final payment after you have cancelled on your reoccurring date and you are free to enjoy all the facilities as before for the following month. This means that you will have a minimum commitment of two months from the date you decide to become a member. Example: You join on the 5th June 2019 and this becomes your monthly payment date. You decide to cancel on June 25th 2019. Your final payment will be July 5th 2019. You will continue to have full membership access until August 4th August.

    • How do I cancel my membership?

      You can cancel your membership at any time by emailing us at [email protected] From this point, you will make one final payment.

    • With my membership do I have to book or can I just turn up?

      You will need to make your booking online so that we can guarantee your entry and avoid any disappointed Rangers! You can do this by booking on the website. When you make your booking, the system will recognise your user name as a member and when you select a Membersaurus session, the shopping cart will read £0.00. From this point, you can complete the booking process as normal.

      Please note that if you make a booking and do not show up, you will be charged the value of an Explorer pass (£12) for every child and £5 entry for each adult so please ensure to cancel your booking if you cannot make it.

      Please note, that even the membership holders are required to book ahead of time as we get busy and cannot guarantee acceptance.

    • I made an online booking with my membership and now I cannot make it. What happens now?

      If you make a booking and do not show up, you will be charged the value of an Explorer pass (£12) for every child and £5 entry for each adult so please ensure to cancel your booking as per our cancellation policy f you cannot make it.

    • What age is the membership for?

      Memberships can be purchased for children of any age.

    • I made a booking with my membership and cannot make it. What happens now?

      If you bring the child with the membership along, any child below 18 months (as well as one adult) will have free entry as part of this membership.

      However, if you were to bring your under an 18-month year old along without the child with the membership, you would need to pay an adult entry charge of £5. This means that it would be more cost-effective to purchase a membership for each child, if you are planning on only visiting with the under 18 month-year-old frequently.

  • Group Bookings

    • Can my school book a booking for a class trip?

      We’re delighted that you want to bring along a group of Dino Rangers in training! We can facilitate school trips, and we hope to support your visit alongside the KS1 curriculum. Please email [email protected] more details.

    • Can I rent out the whole park? What does this cost?

      Yes, Dinotropolis can be hired exclusively! A quotation can be provided upon request. Please email [email protected] for more details.

    • Is there a policy on an adult to child ratios? Eg. There has to be 1 adult for every 4 children.

      We ask that each parent/guardian is responsible for no more than 4 little rangers so that we can keep everyone as safe as possible during their visit to Dinotropolis.

  • KIDDIE KARTS

    • What are the Kiddie Karts opening hours?

      They are normally available during our normal opening hours but the service is subject to staff availability. Please check with our front of house team on the day to see if they are available.

    • Where can I find you?

      If running, Kiddie Karts will normally be located in between the Cinema and Wagamama.

    • What age is Kiddie Karts suitable for?

      Kiddie Karts is suitable for children aged 1 to 6 years old.

    • What is the difference between a 'single' and a 'double' Kiddie Kart?

      Both the single and double kiddle karts are approximately the same size as a shopping trolley. The single kart has one seat and a double has two seats.

    • How much do Kiddie Karts cost to hire?

      Kiddie Karts hire is priced at £5 for the two hours hire of a single Kiddie Kart, and £7 for the two-hour hire of a double Kiddie Kart.

    • Can I hire my Kiddle Kart for longer than two hours?

      Yes, but Kiddie Karts can only be hired in two-hour installments. No discounts will apply.

  • Complaints

    • I have had a bad experience. Who do I talk to?

      Please email [email protected]. A full response will be provided within five working days.

The ultimate Dinosaur Adventure Park

Please note: Last entry is 5.00pm Monday to Friday and on Sunday. On selected holidays and Saturdays last entry is 7.00pm. Please check our booking page to see when the 7pm session is running.

  • Monday : 9AM - 7PM
  • Tuesday : 9AM - 7PM
  • Wednesday : 9AM - 7PM
  • Thursday : 9AM - 7PM
  • Friday : 9AM - 7PM
  • Saturday : 9AM - 9PM
  • Sunday : 9AM - 9PM

#dinotropolisuk