Refund Policy


Bookings for all play sessions are subject to a 48-hour cooling off period.

Customers are entitled to a refund if the booking is cancelled more than 24 hours before the scheduled session. Bookings cancelled after this time will be offered a reschedule at the next available time. Please email [email protected]. Please note that all refunds will be subject to an administration fee of 20% of the ticket value.

Party bookings are subject to a 7-day cooling-off period. Customers are entitled to a full refund if the booking is cancelled within 7 days of making the booking.

Cancellations made after the cooling-off period will be offered a reschedule. If a reschedule cannot be agreed, then the customer will incur a 100% charge upon cancellation.


Refunds will only be offered as per the above. No refunds will be issued on the day for any events. This includes arriving late, non-attendance, sickness, change of mind or any amendments made to the booking on the day. Dinotropolis will endeavour to accommodate a reschedule wherever possible.

In the event booking was made for the same day causing the cooling-off period to be unavailable, refunds for cancellation will only be made 1 hour prior to the scheduled booking. No refunds to the booking will be given after the guest has been checked in to the park.

All refunds over the value of £50 will not be issued on the day of request. There will be an investigation period of 7 days.

Post Check-in

Ranger meal deals: Hot meals are subject to availability, refunds will not be given for guests who change their mind or refuse the cold meal option. A refund may be given if the guest is unable to receive any meal option at all.

Dino-escape: In the event that the Dino-escape challenge is out of order, a refund may be offered. Refunds will not be given due to change of mind or a guests choice not to participate.

The ultimate Dinosaur Adventure Park

Please note: Last entry is 5.00pm Monday to Friday and on Sunday. On selected holidays and Saturdays last entry is 7.00pm. Please check our booking page to see when the 7pm session is running.

  • Monday : 9AM - 7PM
  • Tuesday : 9AM - 7PM
  • Wednesday : 9AM - 7PM
  • Thursday : 9AM - 7PM
  • Friday : 9AM - 7PM
  • Saturday : 9AM - 9PM
  • Sunday : 9AM - 9PM