Bookings for all play sessions are subject to a 48-hour cooling off period.
Customers are entitled to a refund if the booking is cancelled more than 24 hours before the scheduled session. Bookings cancelled after this time will be offered a reschedule at the next available time. Please email [email protected]. Please note that all refunds will be subject to an administration fee of 20% of the ticket value.
Party bookings are subject to a 7-day cooling-off period. Customers are entitled to a full refund if the booking is cancelled within 7 days of making the booking.
Cancellations made after the cooling-off period will be offered a reschedule. If a reschedule cannot be agreed, then the customer will incur a 100% charge upon cancellation.
Refunds will only be offered as per the above. No refunds will be issued on the day for any events. This includes arriving late, non-attendance, sickness, change of mind or any amendments made to the booking on the day. Dinotropolis will endeavour to accommodate a reschedule wherever possible.
In the event booking was made for the same day causing the cooling-off period to be unavailable, refunds for cancellation will only be made 1 hour prior to the scheduled booking. No refunds to the booking will be given after the guest has been checked in to the park.
All refunds over the value of £50 will not be issued on the day of request. There will be an investigation period of 7 days.
Ranger meal deals: Hot meals are subject to availability, refunds will not be given for guests who change their mind or refuse the cold meal option. A refund may be given if the guest is unable to receive any meal option at all.
Dino-escape: In the event that the Dino-escape challenge is out of order, a refund may be offered. Refunds will not be given due to change of mind or a guests choice not to participate.