Refund Policy

Bookings

Bookings for all play sessions are subject to a 48-hour cooling off period.

Customers are entitled to a full refund if the booking is cancelled within 48 hours of making the booking.

Party bookings are subject to a 7-day cooling-off period. Customers are entitled to a full refund if the booking is cancelled within 7 days of making the booking.

Cancellations made after the cooling-off period will be offered a reschedule. If a reschedule cannot be agreed, then the customer will incur a 100% charge upon cancellation.

Refunds

Refunds will only be offered as per the above. No refunds will be issued on the day for any events. This includes arriving late, non-attendance, sickness, change of mind or any amendments made to the booking on the day. Dinotropolis will endeavour to accommodate a reschedule wherever possible.

In the event booking was made for the same day causing the cooling-off period to be unavailable, refunds for cancellation will only be made 1 hour prior to the scheduled booking. No refunds to the booking will be given after the guest has been checked in to the park.

All refunds over the value of £50 will not be issued on the day of request. There will be an investigation period of 7 days.

Post Check-in

Ranger meal deals: Hot meals are subject to availability, refunds will not be given for guests who change their mind or refuse the cold meal option. A refund may be given if the guest is unable to receive any meal option at all.

Dino-escape: In the event that the Dino-escape challenge is out of order, a refund may be offered. Refunds will not be given due to change of mind or a guests choice not to participate.

The ultimate Dinosaur Adventure Park

Please note: Last entry is 4.30pm Monday to Friday, 7.30pm on Saturday and 5.30pm on Sunday.

  • Monday : 10AM - 6PM
  • Tuesday : 10AM - 6PM
  • Wednesday : 10AM - 6PM
  • Thursday : 10AM - 6PM
  • Friday : 10AM - 6PM
  • Saturday : 9AM - 9PM
  • Sunday : 10AM - 7PM

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