DINOTROPOLIS MEMBERSHIP
£15 PER MONTH PER CHILD FOR UNLIMITED ACCESS + 1 FREE ADULT ENTRY’
TERMS AND CONDITIONS

These terms should be read alongside our usage terms and conditions and our privacy policy.

PRINCIPAL TERMS

1. Please read this document in conjunction with our Privacy Policy and standard Terms & Conditions.

2. This agreement commences once you have indicated your acceptance to become a member during the web / Front of house sign up.

3. Your membership will become live once you have made the initial payment.

4. The payments are taken as recurring payments on your card and not through your bank account.

5. You will be entitled to all the rights and privileges exercisable for the Discovery Membership.

6. You cannot transfer this agreement to anyone else.

FEES AND CHARGES

1. We do not charge a joining or administration fee.

2. Your second and subsequent months membership fees will be collected on the same day as the initial payment. Each payment made is not refundable under any circumstances.

3. If we notify you that a payment has been missed but then remains unpaid we reserve the right to, either suspend or terminate your membership, upon having given you written notice of our intention to do so.

4. If you can’t make a booking, then please cancel by emailing enquiries@PlayCentral.fun or phone (01322 876127) giving at least 24 hours’ notice. If more than 2 bookings are unattended in a month or with less than 24 hours’ notice then we have the right to suspend your account / take payment at the single ticket price (for weekend bookings)

FEES AND CHARGES

From time to time we may need to change the price of your membership. We will give you at least 1 full months’ notice of any incoming price changes and will make it very clear when the price change will take effect and how much your membership will cost after the change. During this period, you will have your usual right to terminate your membership in accordance with the membership terms and conditions and rules. If you do not terminate the membership by the date given to you in the notice then the price of your membership will be changed in accordance with our notice.

TERMINATION

Members may terminate their membership at any time by giving us one month’s paid notice in writing tocancellations@PlayCentral.fun. Any subscriptions paid in advance will not be refunded, save in the event of serious breach of agreement on the part of Dinotropolis / PlayCentral. Your notice period will begin from the next payment date after we receive your notice.

MONEY BACK GUARANTEE

As per the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you are entitled to cancel your membership and receive a full refund of any fees paid within 14 days of completing your membership application form. However, as per regulation 36 of Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, your membership will commence immediately. If you subsequently cancel your membership within the 14 day period, you will be refunded any monies paid, less an amount for the membership you have already used.

For example, if your membership fee is £30 per month and you cancel your membership after 10 days of it commencing (as it starts immediately) we shall refund you £20, keeping £10, which represents the membership you had used up to the point of cancellation.

MISCELLANEOUS TERMS

1. Memberships must include at least one Adult (over 16 years) on the account

2. All visits require a booking and we encourage all visits to be pre-booked – entry cannot be guaranteed if the park is at full capacity.

3. Members are solely responsible for their own belongings and PlayCentral accepts no responsibility for any loss or damage to personal property.

4. Members must inform Dinotropolis/PlayCentral of any change of contact and email address or telephone numbers.

5. If you wish to change your card details please contact us on enquiries@playcentral.fun

6. If we take no action or let you off any breach of this agreement or give you extra time to pay or comply, it will not stop us enforcing the terms of this agreement strictly at a future date.

7. There may be occasions where we have to close all/part of the attraction or cancel/amend the timetable for activities for which you are a member. We will do our best to let you know of such closures/cancellations in advance of them taking place, unless the problem is urgent or an emergency. We will use all commercially reasonable endeavours to ensure that such closures are outside of peak visiting hours and are kept to a minimum, in both duration and frequency. You will not be entitled to a part or full refund.

8. Offers cannot be used in conjunction with one another.

9. During Grampasaurus sessions, grandparents have free entry where there is at least one full paying child. If a grandparent is only accompanying one child aged 0-18 months (who have free entry), then standard adult entry prices apply.

INFORMATION ABOUT US / CONTACT US

1. Please read our Terms and Conditions and our Privacy Policy.

2. If you have any questions or if you have any comments then you can contact us by by e-mailing enquiries@PlayCentral.fun

OFFER
“Free Ranger! Bring another Ranger along for Free on your Next Visit!”

PROMOTER
Dinotropolis

WEBSITE
https ://dinotropolis.co.uk/

Dinotropolis reserves the right to end this offer at any time.

OFFER INFORMATION
You must make a booking with a child’s pass (Explorer Pass, Discovery Pass or Ranger Pass) and a paying adult. Following your booking and visit, you will receive an email with an offer to bring along a second child for free. This will be the Explorer Pass which has a value of £12. This is only valid MONDAY-THURSDAY during term-time only, and is not redeemable at the weekend or during Bank Holidays.  You must place your original booking online to receive this email and offer. If you do not make the booking online you will not be able to receive the email.

The Free Ranger pass will be valid for 30 days following the receipt of your offer email. The ticket allows for 1 child’s free entry Monday – Friday. It does not include any food or drink. You must present your ‘Free Ranger’ email at the front desk on arrival so that a member of our team can grant the offer. Without presenting the email, we will not be able to grant a third person’s free entry. The date that you visit to use your free (Explorer) pass must be within the 30 days specified in these terms and conditions.

OFFER DISTRIBUTION DETAILS

‘Free Ranger’ emails will be sent to those who have booked online and agreed to be sent marketing materials. The original booking will be for a paying adult and a paying child who is entering the park with either an Explorer Pass, a Discovery Pass or a Ranger Pass.

DATA PROTECTION

By making an online booking and signing up to receive marketing materials, participants consent to the storage and processing of their personal data as described here, which shall be strictly in accordance with current UK Data Protection legislation.

Personal data may remain stored by the Promoter and the Prize Provider after the Competition has ended and may be used for marketing purposes.

For further information on our uses of personal data, please see our general terms and conditions along with our privacy policy.

OTHER CONDITIONS

Only offer emails obtained in accordance with these Terms will be accepted.

The Promoter has the right to disqualify participants if it reasonably believes participants have breached any of the Terms. A complaint will not be considered if it is made more than 14 days after the date that the offer is used.

Kiddie Karts – PlayCentral Ltd

Hire Terms and Conditions 

 

1. Hire of Kiddie Karts is subject to availability and on first served basis. A hire fee applies.

2. A valid form of ID (e.g. driving licence, passport, credit card) is required.

3. Children must be aged 1-6 years old, and able to sit-up. Only children who meet these requirements are permitted to ride in the Kiddie Karts.

4. Height restrictions apply: (i) for small single seater Kiddie Karts children must be under 90cm; (ii) for large single seater Kiddie Karts children must be over 90cm and under 99cm. (iii) for double seater Kiddie Karts children must be under 90cm.

5. Only one child per Kiddie Kart at all times (unless a double-seater). Children must be securely retained, using the belts provided, and be wearing shoes at all times.

6. The Kiddie Karts must be operated properly and safely at all times, in accordance with operating guidelines displayed.

7. The supervising adult must ensure that the Kiddie Karts are only used at a speed which is comparable to walking and that attention is taken to avoid contact with other Kiddie Karts, objects or people.

8. Children must be supervised at all times whilst in the Kiddie Karts.

9. Kiddie Karts may only be used inside the Centre. Kiddie Karts cannot be used on any escalators, stairs or in the car park.

10. Kiddie Karts must be returned to the original point of hire, prior to expiry time of hire, and before the Centre closes.

11. The supervising adult is responsible for all costs, losses and liabilities incurred as a result of any injury or damage to the child and/or themselves and/or any property damage incurred whilst the Kiddie Kart is in their possession (including if the Kiddie Kart is stolen).

12. The supervising adult is responsible for all damages, losses, costs or expenses suffered by PlayCentral Ltd Group as a result of any breach of these terms and conditions.

13. The management of PlayCentral Ltd retains the right, at any time, to refuse or cancel the hire of a Kiddie Karts at its sole discretion.

14. Any unattended property is left at the supervising adult’s risk and PlayCentral Ltd assumes no liability for any theft, loss or damage to unattended property.

15. PlayCentral Ltd reserves the right to change these terms and conditions from time to time and without notice.

The ultimate Dinosaur Adventure Park

Please note: Last entry is 4.30pm Monday to Friday, 7.30pm on Saturday and 5.30pm on Sunday.

  • Monday : 10AM - 6PM
  • Tuesday : 10AM - 6PM
  • Wednesday : 10AM - 6PM
  • Thursday : 10AM - 6PM
  • Friday : 10AM - 6PM
  • Saturday : 9AM - 9PM
  • Sunday : 10AM - 7PM

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